Payment & Return Policy

Last Updated: 25 November, 2025

Thank you for choosing Fountech. We strive to provide high-quality construction chemicals, industrial flooring materials, and professional application services. This Refund & Return Policy outlines how refunds, returns, and cancellations are handled for our products and services.

By purchasing from Fountech, you agree to the terms below.

1. Eligibility for Returns

We accept returns under the following conditions:

1.1 Damaged or Defective Products

You may request a return if:

  • The product arrived damaged
  • The product has a manufacturing defect
  • You received the wrong item

Requests must be made within 48 hours of delivery.

1.2 Unopened & Unused Products

Products may be eligible for return if:

  • They are unused
  • Packaging is unopened and intact
  • They are in resalable condition

Requests must be made within 7 days of delivery.

Non-Returnable Items

Due to the nature of construction chemicals, the following cannot be returned:

  • Opened or partially used chemical containers
  • Customized or special-order products
  • Products exposed to heat, contamination, or moisture
  • Items purchased during clearance or special promotions

2. Refund Policy

2.1 Approved Product Refunds

If a return is approved:

  • Refund will be issued via original payment method
  • Processing may take 5–10 business days
  • Delivery charges are non-refundable
  • A restocking fee may apply for eligible products

2.2 Non-Refundable Situations

Refunds will not be provided if:

  • The product was damaged due to improper storage
  • The container was opened or used
  • The request is made after the return window
  • The product was applied/installed

3. Cancellation Policy

3.1 Product Orders

Orders can be cancelled before dispatch.
Once materials are shipped, cancellation is no longer possible.

3.2 Service Projects

For epoxy flooring, PU flooring, waterproofing, or other application services:

  • Cancellation is allowed before mobilization of the technical team
  • If the team has already been mobilized, a cancellation fee may apply to cover manpower and transportation costs

4. Service-Based Refunds

Refunds for completed services are generally not provided, as results depend on:

  • Site conditions
  • Surface preparation
  • Temperature, humidity, and external factors
  • Structural issues beyond our control

However, if there is a verifiable workmanship issue, Fountech will:

  • Inspect the site
  • Provide repair or touch-up services if applicable
  • Determine corrective actions based on warranty terms

No monetary refund is provided for completed service work.

5. Replacement Policy

If a product is defective or incorrect:

  • We may replace it free of charge
  • Replacement will be processed after inspection and approval
  • Delivery times may vary based on product availability

6. Return Process

To request a return, refund, or cancellation:

  1. Contact us at:
    📩 info@fountechbd.com
    📞 +8801924424342
  2. Provide:
    • Invoice/order number
    • Photos/videos of the issue (if applicable)
    • Reason for return/refund
  3. Our team will review the request and inform you of the next steps.

Customers are responsible for returning items to the address provided unless the return is due to our mistake.

7. Changes to This Policy

Fountech reserves the right to update or modify this policy at any time.
Revised versions will be posted with a new “Last Updated” date.

8. Contact Information

For any questions regarding this policy:

Fountech
Address: House No.115 (Level-6), Flat-6B, Al Nannu Tower, North Kalshi, Shagufta New Road, Mirpur DOHS, Dhaka-1216, Bangladesh.
Phone: +8801924424342

Email: info@fountechbd.com
Website: www.fountechbd.com